Shipping

Shipping, Return, Exchange & Cancellation Policy

At BanarasiArt (M P Silkcreation), every saree is crafted with care by skilled Banarasi weavers using traditional weaving techniques passed down through generations. Since many of our products are handcrafted, slight variations in weave, texture, and color are a natural characteristic of authentic handloom products and should not be considered defects.

Our goal is to provide a transparent, fair, and hassle-free shopping experience. Please read the following policy carefully before placing an order.

1. Shipping Policy

Processing Time

- All orders are processed within 2–7 business days.

- Made-to-order, customized, or hand-finished products may require 7–15 business days before dispatch.

- Orders are processed only after successful payment confirmation.

Delivery Time

- Within India: Usually 3–7 business days after dispatch.

- International Orders: Approximately 7–15 business days, depending on the destination and customs clearance.

Once your order is shipped, you will receive a tracking number via Email, SMS, or WhatsApp.

Delivery timelines may be affected due to festivals, natural disasters, strikes, weather conditions, courier delays, or other unforeseen circumstances.

2. Partial COD Policy

To reduce fake COD orders and ensure smooth delivery, BanarasiArt offers Partial Cash on Delivery (Partial COD).

How It Works

- A small non-refundable token amount must be paid online while placing the order.

- The remaining balance is payable at the time of delivery.

Important

- If the customer refuses delivery without a valid reason, the token amount will not be refunded and will be adjusted against Return-to-Origin (RTO) shipping charges.

- If the order is accepted, the token amount is automatically adjusted in the final payment.

3. Partial COD Policy

To reduce fake COD orders and ensure smooth delivery, BanarasiArt offers Partial Cash on Delivery (Partial COD).

How It Works

• A small non-refundable token amount must be paid online while placing the order.

• The remaining balance is payable at the time of delivery.

Important

• If the customer refuses delivery without a valid reason, the token amount will not be refunded and will be adjusted against Return-to-Origin (RTO) shipping charges.

• If the order is accepted, the token amount is automatically adjusted in the final payment.

3. Return Policy

We accept return requests within 7 days from the date of delivery only under eligible conditions.

Mandatory Requirement

A continuous unboxing video recorded from the moment the package is opened without any cuts, pauses, or edits is compulsory for every return, exchange, missing item, wrong product, or damage claim.

Without an unboxing video, return or exchange requests may not be accepted.

Returns are accepted only if:

- Wrong product received.

- Manufacturing defect.

- Product damaged during transit.

- Incorrect item shipped by BanarasiArt.

4. Products Not Eligible for Return

Returns will not be accepted for:

- Sale or clearance products.

- Customized or altered sarees.

- Sarees with Pico/Fall completed.

- Sarees where blouse fabric has been cut or stitched.

- Products used, washed, damaged, or without original tags.

- Requests based on personal dislike after use.

5. Color Variation

Actual product colors may slightly differ due to:

- Mobile screen settings

- Monitor resolution

- Photography lighting

Minor color variation is a natural occurrence and shall not be considered a manufacturing defect.

6. Exchange Policy

Eligible exchange requests can be raised within 7 days of delivery.

Exchange is available only for:

- Manufacturing defects

- Wrong product delivered

- Transit damage

Once the returned product passes quality inspection, the replacement product will be dispatched within 5–7 business days.

Customers are responsible for return shipping charges unless the mistake is from BanarasiArt.

7. Refund Policy

Refunds are issued only after:

- The returned product is received.

- Quality inspection is completed.

- Return request is approved.

Approved refunds are processed within 5–7 business days to the original payment method.

Bank processing time may vary depending on the payment provider.

Shipping charges are generally non-refundable unless the error was caused by BanarasiArt.

8. Order Cancellation

- Orders may be cancelled within 24 hours of placing the order if they have not been shipped.

- Once dispatched, orders cannot be cancelled.

- Token amount paid under Partial COD is non-refundable if the order has already been processed or shipped.

9. Damaged Package

If you receive a damaged or tampered parcel:

- Do not accept the package.

- Inform us immediately.

- Share photographs and an unboxing video.

- Contact us within 24 hours of delivery.

10. Return Shipping Address

BanarasiArt (M P Silkcreation)

J.12/63-10, Bunkar Colony

Near Government Labour Office

Nati Imli, Varanasi

Uttar Pradesh – 221001

India

11. Contact Us

BanarasiArt (M P Silkcreation)

📧 Email: orders@banarasiart.com

📞 Customer Support: +91 9026299177

🌐 Website: www.banarasiart.com

12. Policy Updates

BanarasiArt reserves the right to modify, update, or revise this Shipping, Return, Exchange & Cancellation Policy at any time without prior notice. The latest version published on our website shall always be applicable.